FREE UK RETURNS
We understand that you may not always be satisfied with our products whether it’s the fitting or the style and buying online is always that much harder since you can’t try items on. We aim to make your journey as easy as possible.
That’s why CAMOKAZI™ now offers free returns within 14 days and exchanges within 30 days provided the items are unworn, undamaged and in its original packaging.
NOTE: We only provide free returns with Hermes and not any other provider therefore cost of any other return service is the buyers responsibility.
HOW DO I RETURN AN ITEM?
If you wish to return or return/exchange and item and benefit from free returns please follow the following steps.
1. Email us at firstname.lastname@example.org with your: Name, Order number & Reason for exchange/return.
2. You will then receive an email with your Prepaid-shipping label, which you attach to the package.
3. Find your nearest Hermes drop off store found here
Once we receive your parcel it could take us between 1-5 working days to process.
We try to make it smooth as possible for international customers and so we offer FREE shipping to most international destinations (one of very few brands to do so). Our shipping is fast and tracked by DHL so rest assured it’s always in safe hands.
For international customers we do not provide postage for returns or exchange; therefore customers will be responsible for costs to return the item.