We always try to simplify things for you here at CAMOKAZI™. Read some of the most frequently asked questions to help you understand more about us and help you choose your next leather jacket.
FREQUENTLY ASKED QUESTIONS
ABOUT THE JACKET
WHAT SIZE SHOULD I GET?
Our sizes are true to fit so we advise to purchase your normal size.
ARE THE JACKETS REAL LEATHER?
Yes, all our jackets are made in high quality real leather
DO YOUR SIZES COME UP SMALLER/LARGER?
No, our jackets are true to size
HOW LONG WILL MY JACKET TAKE TO ARRIVE - UK?
Orders placed before 3pm on business days will be dispatched same day and with you 1-3 days.
WHICH COURIER DO YOU USE?
We use DHL for outgoing shipments.
HOW CAN I TRACK MY ORDER?
Once your order has been dispatched you will receive an email and/or text with a link to track the whereabouts of your parcel.
HOW MUCH DOES SHIPPING COST?
Standard shipping is free on all orders.
HOW LONG DOES SHIPPING TAKE - INTERNATIONAL?
International orders will usually be with you between 3-5 days
RETURNS & EXCHANGES
ARE RETURNS AND EXCHANGES FREE?
Yes, returns and exchanges are free in the UK
HOW DO I RETURN AN ITEM?
Returns are super easy. Just email us with the order number and reason for the return and a return label will be sent to you, then Just follow the instructions. We accept returns within 30 days of purchase, unworn in its original packaging.
HOW DO I EXCHANGE AN ITEM?
If you would like to exchange an item for whatever reason, simply send us an email with your order number and what you would like to exchange with i.e. larger size required. A return label will then be sent to you with instructions.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Once we receive the item back it can take up to 7 days to process your refund.
HOW LONG DOES IT TAKE FOR MY FUNDS TO BE RETURNED?
Once the refund has been processed it can take up to 3-5 days for the funds to be returned to the account.
HOW DO REFUNDS VIA KLARNA WORK?
Refunds through Klarna are straight forward. If you have made a payment, you will be refunded the paid amount. If you are yet to make a payment your agreement will simply be cancelled.
If you have any more questions feel free to contact us via email at firstname.lastname@example.org where we will respond promptly.